QUESTIONS AND ANSWERS
Questions and answers about the hotel.
How can I get there?
INTERNATIONAL Hotel Casino & Tower Suites is situated 18 km from Varna airport.
You can take a taxi, use public transport (bus N 409) or rent a car. If you would like us to arrange transport for you, please contact our Concierge Desk via e-mail: email@example.com or tel.: +359 887 397 226.
What documents do I need to register at the INTERNATIONAL?
Any guest of the hotel needs to show a valid ID card, passport or driver's license in order to be registered at the INTERNATIONAL.
What are the standard check-in and check-out hours of the hotel?
The standard check-in time is 14:00 o'clock and check-out at 12:00, noon.
Is there parking? Is it paid?
The INTERNATIONAL Hotel Casino & Tower Suites has its own covered parking. The parking is paid, with special prices for accommodated guests. The parking lot offers direct access to the hotel and it can accommodate up to 200 cars.
Are pets allowed?
Pets are not allowed.
Can I smoke in the room?
All rooms at the INTERNATIONAL are non-smoking. However, we have rooms with balconies, where guests can smoke.
Is the mini bar paid?
All mini-bar items will be charged as per the rate card, which can be found in your room.
Is there a safe in the rooms?
There is a safe in each guest room and it is free of charge.
Is there Wi-Fi network in the rooms? Is it free?
Yes, there is. The Wi-Fi in the rooms and in the common areas of the hotel – Hotel Lobby, Conference Center, “Le Cafe” Lobby bar, is free of charge for all guests of the hotel and casino.
What forms of payment are accepted?
Guests may use cash or credit card to settle their bill.
Do you have a luggage room?
Yes, you may store your luggage with us, free of charge.
Do you have hairdryers in the rooms?
Hairdryers are available in every guest room.
Is there a Medical center at the hotel?
Yes, we have a medical center and there is a doctor on call 24/7. Please contact +359 52 357 189.
Do you have an ATM machine?
There are two ATM machines available at the hotel. One located next to the main entrance of the hotel and one inside of the casino.
Do I have to pay for the parking?
You can pay at Hotel Reception or use the automatic machine next to the parking exit.
I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
Please contact the concierge desk at +359 887 397 226/ firstname.lastname@example.org to organize an order.
Bars & Dine
How many restaurants do you have at the hotel?
We have three restaurants, International Fine Buffet Restaurant, A-la-carte Steak House and ”High Limit” Panoramic restaurant. The Fine Buffet restaurant offers breakfast, lunch and dinner every day, whereas the a-la-carte restaurants work every day from 12:00 noon until 24:00 in the evening.
Do I need to make a reservation for the restaurants?
We would recommend that you book in advance.
Can I celebrate a special event at the INTERNATIONAL?
Yes, you can celebrate any personal, corporate or special event in our restaurants and venues. All you need to do is call for a reservation and discuss the details with our professionals. We will take care of everything you need.
If I am not a guest of the hotel can I visit your restaurants and BAR 21?
Everyone is welcome to visit and enjoy the services of our restaurants and bars.
Do you have vegetarian options for diners?
All three restaurants at the INTERNATIONAL offer vegetarian dishes.
Do you offer room service?
We offer 24/7 room-service. You can simply dial 4000 from your room phone and order in-room dining, from the room service menu or the a-la-carte menu located in your room.
What is the working time of BAR 21?
Our Skyfall zone is open for guests between 8:00 – 24:00. The Skyfall zone includes our BAR 21.
How can I contact the restaurants and the bar?
For reservations you can call +359 52 357180.
Do you offer kid's menu?
All the restaurants at the INTERNATIONAL offer dishes suitable for children.
Do you have a wine list?
Our a-la-carte Steak House and ”High Limit” Panoramic restaurant offer a great selection of red, white, rose and sparkling wines. You can find anything from Ca Marengo Pinot Grigio Della Vemezie Igt to Babich Marlborough Sauvignon Blanc for white wines; Beaujolais Villages to Cabernet Sauvignon Bin 40 for red wines; Cot de Provence ROSE and Cristal Brut – Champagne de France.
Do you allow smoking in the restaurants and bar?
Our ”High Limit” Panoramic restaurant, as well as BAR 21 are open air, allowing our guests to smoke, while enjoying the high quality service and magnificent views. Our indoor dining outlets are non-smoking.
Is there a place to park my car?
Hotel and casino guests may use the hotel parking facilities free of charge.
Spa & Pools
What is the INFINITY pool all about?
The INFINITY pool is situated at the Skyfall zone, enjoying stunning views of the sea and creating the illusion of merging with the horizon.
What is the temperature of the swimming pools?
The temperature of the inner swimming pool is 28°C, whereas the temperature of the outdoor Skyfall infinity pool is 24°C.
Do you have massages for children?
Yes, we have massage for children over the age of 7. For more information you can contact our SPA reception at +359 52 357180.
What kinds of sauna do you have at the SPA?
We offer three kinds of sauna: classical sauna, infrared sauna and steam bath. The infrared sauna is favorable for people with variable blood pressure.
What is the difference between infrared and classical sauna?
The infrared sauna heats the body without heating the surrounding area, whereas the classical sauna heats the surrounding environment, thus heating the body.
What kind of procedures are available at the Hammam?
The Hammam offers exfoliating peeling procedures and foam massage, performed by our trained professionals. Stop by our spa reception and our team will be happy to introduce you to our spa services and facilities.
What kind of products do you use at the SPA center of the INTERNATIONAL?
We work with professional French and German brands, such as Thalgo, Guinot and Babor, offering the best cosmetic options in spa therapies. You can also purchase any of the products used during your treatment. Our staff will be happy to introduce you to the range of options and their benefits.
Do you offer massages outside of the SPA center?
As a special gesture to our guests, the spa center offers select massage treatments at the scenic Skyfall terrace, including classical, relaxing, anti-cellulite and sports massages.
Can I use your SPA center if I am not a guest of the INTERNATIONAL?
Yes, everyone is welcome to use the spa center at the INTERNATIONAL. For your convenience, please call the spa reception to inquire about our procedures and schedule a time for you to visit our spa.
Do you have a children’s pool section?
Our infinity pool on the Skyfall terrace has a special section, suitable for children.
Do you offer spa packages?
Our spa center offers a number of different packages, suitable for a variety of preferences. You can always check the current offers by calling our spa reception, or ask for an individual consultation with our professionals.
Weddings & Banquets
Who can we contact for more information on weddings?
You can contact our Events Manager – Krasi Zhelezova (tel. 0892 / 605343),e-mail: email@example.com. She will answer all your questions and inquiries.
How can we book the Bellini Ball Room for our wedding reception?
Choose two or three dates and contact us to check availabilities. If the date you prefer is free – book it!
What is the amount of the deposit?
The deposit should be 30% of the total value of the cover charges
How many wedding receptions do you organize on one day?
We organize only one wedding reception on a particular day since our desire is to completely devote our attention to you, the wedding couple, and to your guests.
The room will be full to its capacity. Will there be enough space left to dance?
Even if the room is full to its maximum capacity, there will be enough space for dancing and entertainment.
The maximum capacity of the room is 320 seats. There will be 100 people attending our reception. Will the room look empty? And does this mean that there will be people attending another party?
The Bellini Ball Room can be divided and adapted depending on the number of guests attending the wedding reception and we guarantee that the room will be solely at your disposal.
How much time in advance do we need to book a DJ, host, photographer, cameraman, etc.?
If possible, book all additional services that you intend to use on your wedding immediately after you determine the date of the event.
Is it possible the wedding ceremony to be organized and performed in the open?
We offer you the option to have your wedding ceremony on the hotel terrace with breathtaking views of the sea.
How long does the wedding reception take? Is there an “overtime” option?
You will be able to continue with your celebration even after the standard 5 hours, without any time limits.
Why is it advisable to use the additional services that you offer – DJ, photo and video services, wedding cake, decoration, etc.?
We are committed to delivering high-quality services, we work with the best specialists in this field and can guarantee you that you will receive the best offers, the best service and the opportunity to be unique.
How much in advance do I need to meet the Events Manager in order to specify the menu, the seats arrangement and the other details related to the wedding reception?
You are welcome to meet the manager 3-4 weeks before your wedding in order to clarify all details.
Will there be parking spaces provided?
IHC&TS has its own secure car park with capacity of 330 cars /free for wedding guests/.
Is there a designated smoking area?
The terrace designated for smoking is located right next to the room.
When is payment effected?
The final payment for the wedding reception has to be made two days in advance, after all parameters are finalized.
Why should we choose you?
Because we are committed to making your dreams come true.
Meetings & Conferences
Do you have experience in organizing events and activities?
We have established traditions in organizing weddings, proms, conferences and other events. Over the last few years one of the biggest poker tournaments in Europe was held at our hotel, as well as the 2015 annual gathering of FIS (Federation International de Ski).
Do you have rooms with two separate beds?
Yes, most of our hotel rooms are equipped with twin beds - Standard and Superior.
Do you provide parking for participants? Is it free?
We have the largest private parking in Golden Sands Resort. All guests participating in INTERNATIONAL Casino Hotel & Tower Suites conferences and events will be provided with free-of-charge parking.
Do you offer shuttle service for the guests of the event?
Yes, we are able to arrange for transfer services, provided advanced notice.
Do spa services, transfers and excursions have to be paid additionally?
Yes, all these services are provided at an extra charge.
Is there internet access in the conference rooms?
Internet access is free in the conferencing center facilities, as well as, in all public areas of the hotel.
Can we put advertising materials in front of the hall during the event?
Yes, we can place advertising materials in the designated space, in front of the event hall in use.
Can you provide us with the place for registration?
Yes, we can partition a special place for the registration, in front of the event hall in use.
Is it possible to use/bring our own equipment for the event? Is there an additional cost for this?
Yes, you can use a third party equipment provider at no additional cost.
Is it possible to hold coffee breaks in the conference hall instead of the lobby?
Yes, this can be arranged, provided advanced notice.
Who can we contact for more information?
For more information you can contact our Event Manager – Krasi Zhelezova, Mob.:0892 / 605343
How can I get there?
International Hotel Casino & Tower Suites is situated 18 km from Varna airport.
You can take a taxi, use public transport (bus N 409) or rent a car.
If you would like us to arrange transport for you, please contact our Concierge Desk via e-mail: firstname.lastname@example.org or tel.: +359 887 397 226.
Is there any age limit for access to the Casino?
You need to be over 18 years old to visit the casino.
Can I get into a Casino with a companion if I am under 18 years old? I would like just to look around.
Whether you play or just want to look around, according to the Bulgarian Law persons under 18 years old are not allowed in casinos, even with a companion.
What is the entrance fee for the Casino?
All guests are welcome to enter the casino free of charge. The only limitations are regarding the age, which according to Bulgarian Law is 18+.
What do I need in order to visit the casino?
In order to visit our casino, you need to be at least 18 years of age and show a valid ID upon entrance.
Is there a dress code for Casino?
We do not have a special dress code. For us, it is important that our guests feel comfortable and enjoy themselves.
What should I do if it is my first time in Casino? How can I choose the most suitable game for me?
Our guest relations and casino team will be happy to welcome you and make sure you feel comfortable. We can explain the rules of the games and will offer you various promotions available that day.
Can I get into the Casino without registration?
To visit the casino and take advantage of the various benefits, it is necessary to be registered.
Do I need any documents for registration in the Casino?
Yes. If it is your first visit to the casino you need to show a valid ID card.
Do I need to pay for the casino card?
The casino cards of the INTERNATIONAL are provided free of charge for all guests. Our specialists at the casino Reception will issue your unique casino access card in less than a minute. All you need to do is show a valid ID.
Do I have to return the casino card?
You may keep the casino card with you, it is your passport to the casino for any subsequent visits. In case you loose your casino card, we can issue a duplicate card in no time.
Are the casino cards of the INTERNATIONAL permanent?
The casino cards of the INTERNATIONAL are permanent.
Is it necessary to register at the Casino Reception each time I enter and exit the Casino?
The registration at the casino reception desk is made only upon your first visit.
How can I contact Concierge or guest relations person?
Our guest relations team is at your service 24/7 and we will be happy to meet you personally to assist you and answer any question you may have. You can find us at guest relations desk located inside the casino, via e-mail: email@example.com or by dialing tel.: +359 887 397 226.
What currency do you accept?
The bets at slot machines and the live game tables are in Euro. At the Casino cashier desk, you can exchange any foreign currency.
Where can I exchange money?
At the INTERNATIONAL, we have an exchange desk, located in the shopping center. We also have 2 ATMs – one located in the casino, and one upon the main entrance of the hotel.
Is the Shopping center open all year round?
Yes. The Shopping center at International Hotel Casino & Tower Suites is open all year round.
What are the opening hours?
The Shopping center is open every day from 10:00 to 20:00 h.
What forms of payment are accepted?
The Shopping center at International Hotel Casino & Tower Suites accepts cash payments and credit cards.
May I pay in dollars or euros?
The prices at the Shopping center are in leva. This is the Bulgarian currency and the only acceptable one.
Why should I visit the Shopping center at International Hotel Casino & Tower Suites?
Because only in the Shopping center at International Hotel Casino & Tower Suites will you find the finest luxury brands such as Paul & Shark - sportswear and Fiorina - hand made Lebanese shoes.
Questions and answers about the Executive Lounge.
What is Executive Lounge?
This new addition to the hotel caters to our most discerning clients, offering unparalleled privacy, exclusivity and comfort. Enjoy privileges, such as all-day dining, VIP service and the ability to tuck away into an intimate setting, for business or for pleasure.
Who has access?
- Players club members with Executive status
- Limited number of guests with card access to the Executive lounge
How can I get access?
- Accumulate points with the Players club program
- Reserve a room on the Executive floor or purchase exclusive access during your stay (subject to availability)